USE CASES
Last-Mile Routing
Achieve accurate and efficient deliveries
Dynamic Route Planning
Handle orders in real time
Field Service Dispatch Planning
Accomplish more tasks every day
Territory-Based Route Planning
Tackling high order clusters efficiently
Reverse / Returns Logistics
Manage returns the right way
INDUSTRY SOLUTIONS
E-Commerce
Increase efficiency, reduce delivery costs, enhance your customer’s experience.
Home Services
Exceed customer expectation, serve more clients, improve SLA adherence.
3PL
Save man-hours, reduce operating costs, end-to-end automation.
Retail
Get omni channel fulfilment, reduce manual interventions, track operations effortlessly.
CPG & FMCG
Optimize retail fulfilment, reduce logistics cost.
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Industry trends, product updates, technology deep dives and more
E-Books
Long reads that capture the length and breadth of logistics
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Infographics
Trends and numbers at a glance
Glossary
Use this list of definitions to learn new concepts
API
Our API directory
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About Us
Company, Team Locus, Contact and more
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Clients worldwide trust Locus to optimize their supply chain
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Built on Data Security, Privacy & Compliance
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News, Announcements and Press Releases
What is Field Service Dispatching?
The process where a company sends an engineer, specialist, or technician to fix a problem and/or provide a solution to the customer is known as dispatching. Dispatching is one of the three core processes of any field service management software. The other two features of the software are scheduling and managing service for the field technicians. Customer satisfaction depends on dispatching. Dispatching is critical in order to attain customer satisfaction and thus an imperative for businesses.
This can be done by digitizing all operational variables such as delivery persons, working hours, personnel skill sets, territory affinity, to create the perfect dispatch plan every day. Live dashboard provides real-time tracking of field executives and predictive alerts can be set up to monitor SLAs. A bird’s eye view of the operations can help to visualize plans and make changes in them if need be. A geocoding engine’s job is to convert even the most confusing of addresses into precise coordinates.
Revenue is driven by a number of different factors in retail and FMCG markets — constantly evolving customer expectations, rising market competition, omnichannel trends, location demographics, and the effectiveness of supply chain elements, especially timely and effective distribution of goods to retail outlets from where the end customer buys the products.
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